An intake person takes a call at her desk in a small law firm

You don't lose matters to better firms.
You lose them to faster ones.

Outset turns every personal-injury enquiry — phone, web, or ChatGPT — into a ranked, lawyer-ready brief in minutes. Sign the good ones first; the rest never reach a lawyer.

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Pushes briefs straight to
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What it looks like today

It's 4:47pm on a Friday.
Sarah rings three firms.

Sarah was rear-ended on the M1 this afternoon. She calls your firm first — it rings out. Everyone's gone home. The next firm sends a contact form. The third picks up, talks her through it, and books her in. You find the missed call Monday — three days too late.

You weren't the wrong firm. You were the slow one. One person can't catch every call — and one missed call never feels like much. Until you count a year of them.

~5
good matters a month never reach you
A$30k
what an average signed MVA matter is worth
A$1.8M
walking past your firm every year
With Outset

Now run that Friday again.

  1. Fri · 4:51 pm

    Sarah rings. You pick up.

    You answer the way you always have — no bot, no script. The brief writes itself while you talk, and Sarah books her consult before the call ends. She never rings firm two.

  2. Fri · 9:14 pm

    A call you'd have slept through.

    Instead of voicemail, the caller is texted your claim check and books themselves in — a matter you'd have lost without ever knowing it existed.

  3. Sat – Sun · all weekend

    Your claim check works the weekend.

    On your website and inside ChatGPT, prospects answer a real claim check, not a contact form. Strong fits book straight into your calendar; bad fits are politely declined.

  4. Mon · 8:00 am

    You walk in.

    Five lawyer-ready briefs are waiting, strongest first — fit-scored, limitation dates checked, already in LEAP. Your lawyers spend Monday signing, not chasing.

Be the lawyer there for them in their toughest moment. Outset does the rest.

When the phone rings

The brief writes itself — no bot on the line.

You take the call and type notes the way you always have — no script, no second screen. Outset turns them into a fit-scored, deadline-checked brief and books the consult before the caller is off the line.

Live call · 4:51 pm Motor vehicle accident
Your notes — typed as Sarah talks

Sarah Henderson, M1 rear-end this morning. Other driver at fault, hit her at the lights near Pennant Hills.

Whiplash, neck pain, ambulance to RPA. Police came. Wasn't admitted but referred to physio. Sees the GP Monday.

Drives a Mazda CX-5 — front end OK, boot stoved in. Insurance is NRMA.

Hasn't called another firm. Mobile 0433 200 154

BriefStrong fit
Motor vehicle accident · NSW
5 facts captured ↓
FaultThird-party rear-end, police attended
TreatmentAmbulance · physio referral · GP Monday
InsurerNRMA (third party)
Still to askWere any passengers also injured?
Next step · Outset's recommendation
Offer consult now
Tue 11:00 amwith Sarah ChenHeld ✓
Your intake runs the call The workbench uses the same questions, fit rules and routing you set for your website — one intake, every channel. Nothing here is invented by an AI on the fly.
The matter type Suggested from your enabled matter types after your first line. You confirm it with one click — the AI proposes, your people decide.
The structured facts Date, fault, treatment, insurer: your freeform notes, filed into your intake's own fields — the shape your lawyer reads on Monday.
The questions you'd forget Your intake questions surface as you write, conditionals included ("if employer was notified…"). No script to memorise.
The fit, the deadline, the next step Scored by your fit factors, the limitation date flagged the moment the incident date lands, and the ending — consult, priority callback, refer out or polite decline — picked by your routing rules. No good matter sits in limbo.
Your website, working 24/7

A contact form collects names. A claim check books clients.

A real claim check qualifies the matter, flags the limitation date, and books the strong fits straight into your calendar. Day and night, on your own site.

Preview a scenario
Claim check · your site
Henley Lawyers
This is the kind of matter the team takes on — pick a time.

Henley Lawyers has set these times aside for a video call based on your details.

Thu11— Fri122 times Sat13— Mon152 times Tue162 times
Friday 12 June
10:00 am 2:30 pm
None of these work — call me instead
Strong fitbooks straight into your lawyer's calendar
A claim check, not a contact box Adaptive questions that actually qualify the matter. Only what an MVA needs, rendered on your brand.
You decide what each caller earns Urgent, strong, middling, weak: your rules set the ending for every tier — instant booking, a priority callback with a deadline your team is held to, or a polite decline in your firm's words.
Booking, exposed your way Strong fits book straight into the right lawyer's calendar. You choose who takes them, which times are offered, and whether the consult is video, phone or in person.
Confirmations, reminders, rescues — automatic Bookings are confirmed on the spot and reminded the day before. Half-finished checks get a warm SMS and email nudge back to where they left off.
After hours, nothing leaks Call out of hours and no one picks up? Outset answers and texts a claim-check link. The lead is waiting in your inbox by Monday.
Found in ChatGPT

Injured people now ask ChatGPT first. Outset is how they reach you.

An assistant can only send a client to a firm whose intake it can read. Yours, it can: ChatGPT fills in your claim check from the conversation and books the consult without the client ever leaving the chat.

✦ ChatGPT · with Outset Live
In ChatGPT
Rear-ended on the M1 in Sydney last week, wasn't my fault. Who can help me claim?
ChatGPT
Henley Lawyers handle NSW motor-vehicle claims, no-win-no-fee. I can run their claim check right here — I've already filled in what you told me:
Accident typeCar accident · NSWfrom your chat
Who was at fault?The other driverfrom your chat
When did it happen?Last weekfrom your chat
Any injuries or treatment yet?ChatGPT asks →
Neck pain — started physio Monday.
ChatGPT
That's everything Henley need — and this looks like the kind of matter they take on. They'd like to offer you a free first consult with Sarah Chen, one of their MVA lawyers — by video, phone, or in person at their Parramatta office. What works best?
Video's easiest — Tuesday 11am if it's free?
Booked ✓
Video consult · Tuesday 11am with Sarah Chen
Henley will have your claim check and everything you told me — your confirmation and video link are on the way. Nothing else to do.
Your intake is discoverable A signed, machine-readable version of your claim check that ChatGPT and Claude can read. Nothing for you to install.
The conversation comes through What they've already told the assistant arrives with the matter, so they never re-tell their story when your lawyer rings.
Same checks, same brief Fit-scored and deadline-checked like every other channel, dropped into the same ranked inbox.
Booked without leaving the chat They answer your claim check and pick a time inside ChatGPT. It reaches you as a warm, booked matter, not a name to chase.
In your inbox at Henley Motor vehicle accident · NSW · Fit 84 · within time limit · booked Tue 11am · full transcript attached. A client who would never have phoned you.
Monday morning

The file note on your desk. Not a row of forms to chase.

You walk in at 8am. The briefs from Friday's calls, the claim checks that ran overnight, the ChatGPT-submitted matters — one ranked inbox, urgent at the top, bad fits already declined. You read the brief, approve it, one click and it's in LEAP.

The Outset inbox — every enquiry ranked by fit, with the lawyer-ready matter brief open alongside
Ranked by fitEvery enquiry scored 0–100 against your firm's own rules, strongest first.
Deadline checkedThe statutory limitation date, flagged on every brief before anyone calls back.
One click to your PMSClient, matter and brief land in LEAP, Smokeball, Actionstep or Clio. No re-keying.
Nathan Reidy, founder of Outset
Who's behind Outset

Built by an engineer who trained as a lawyer.

I've spent a decade building enterprise systems for global companies, currently as an Engineering Director at Antler, the global venture firm operating across 27 markets with more than $1.5bn under management.

I'm also legally trained: a law degree from the University of Sydney, qualified as a solicitor through the College of Law NSW. I never practised, but I saw this problem up close, first at a community legal centre and then inside a law firm: good matters going cold while someone worked out what they were.

Outset is the system I wish those teams had, built by someone who has been on both sides of it, the engineering and the law.

Nathan Reidy · Founder, Outset
Connect with Nathan on LinkedIn →
Security & privacy

Engineered to your duty of confidentiality.

Every enquiry can carry medical records, financials, who was at fault. Outset holds it in Australia, encrypted and access-controlled, and never uses it to train AI.

Read our security & privacy commitments
AI processing

Never sent to ChatGPT

Outset's AI is Claude, running on AWS Bedrock inside Australia: never OpenAI, never a public chatbot. Every request runs under Zero Data Retention, so nothing is kept once it's answered and nothing is used to train a model. Phone numbers, emails and ID numbers are scrubbed before classification calls.

Data residency

It never leaves Australia

Every record is stored and processed on AWS in Sydney, and the AI runs there too. Every vendor that touches your data is on our public subprocessor list — the sole offshore touchpoint is email delivery.

Encryption & access

Locked down, end to end

Encrypted in transit and at rest. Role-based access means only the right people open a file, and every action is logged in a full audit trail.

Ownership & deletion

Yours, and only yours

We never sell or share your data. Leave Outset and we permanently erase everything, backups included.

Built to the rules you answer to: Privacy Act 1988 (Cth) Australian Privacy Principles Notifiable Data Breach scheme Signed DPA + sub-processor list Read the DPA →
The Founding Five

The first five firms pay half price — locked for life.

The standard price after launch is A$1,499/mo. The founding five pay A$749/mo for life — the rate never rises while you're a customer. In return, your feedback steers what we build.

● Pre-launch · all five places currently open
One signed matter pays for the next three years.
01The calls workbench — your intake person's screen when the phone rings. They type freeform notes; Outset turns them into a structured brief, surfaces the questions they'd forget, flags the deadline, dedupes callbacks. No recording.
02The claim check on your website — adaptive, qualifying as it goes. High-fit prospects book straight into your lawyer's calendar from the form — no callback, no chase. Runs 24/7.
03When ChatGPT or Claude helps a client find a lawyer in NSW, your firm shows up — and the conversation comes through with them. No re-typing.
04Briefs land in your inbox and in LEAP (or Smokeball, Actionstep, Clio). One ranked inbox. Fit score, statutory deadline, recommended lawyer, source — every brief, same shape.
05Direct line to Nathan. A ten-minute setup conversation. Your feedback steers what we build. After five firms, founding pricing closes for 12 months.
A$1,499 / mo standard
A$749 / mo
Locked for life — even as the standard price rises.
Get free intake audit →
30-day refund. Cancel any time in the first month and we refund every cent. You keep the schema, the briefs and the audit.
For Australian PI firms doing roughly 30+ enquiries a month. 13 matter types out of the box, configured to your firm's own rules.
Answers principals want first

You're skeptical. Good.

If yours isn't here, ask it on the call.

Ask your question
We don't record calls. Can we still use this?

Yes. Outset doesn't record audio, doesn't transcribe, and doesn't put a bot on the line with your client. Your intake person takes the call exactly as they do today; they type notes in Outset the way they'd type in LEAP, and Outset structures them into a brief in the background. No two-party consent question. No retention policy. No audio sitting on a server. The recording question simply doesn't apply.

Will my intake person resent it?

No, and this is the question principals ask most. Today your intake person is listening, building rapport, typing notes, remembering 15 screening questions, deciding fit, watching for limitations, and writing up the file note all at once. Anything they drop, the lawyer pays for at the consult. With Outset they still take the notes; they just type into Outset instead of LEAP or a notepad. Outset does the remembering, the scoring, the deadline check, and writes up the structured file note for them. They do what only they can do: listen, calm the caller, build trust.

How long until we're live?

A ten-minute conversation with you to capture how your firm already works: which matters you take, what makes a good client, your routing rules, your decline language. We add one line of code to your contact page and connect LEAP. Most firms are live within a few days. No setup fee, no IT project.

What if it gets a limitation date wrong? We get sued.

It doesn't decide — it flags. The deadline engine is deterministic (not LLM judgment): rules written against current AU PI legislation, reviewed quarterly by a practising PI lawyer, version-pinned per submission. Outset surfaces and flags the risk on every brief. Your principal solicitor remains accountable for every matter, the same as today.

What if I don't like it after a month?

30-day refund. Cancel any time in the first month and we refund every cent. Keep the schema, the briefs you generated, the intake audit. If we're wrong about your firm, that's our problem, not yours to pay for.

Outset

Last Friday, you lost a $30,000 matter.
You'll never know which one.

The next one's already on its way. Set up in minutes, lock founding-five pricing for life, and if you're not convinced in the first 30 days, we refund every cent — and you keep every brief. From here on, the only good matters you lose are the ones you choose to turn down.

Get free intake audit
No bot on the line, no call recording
Data hosted in AWS Sydney
Deterministic deadline engine
LEAP & calendar connectors ready